Shipping policy
Last updated: October 9, 2025
At Winr, we aim to provide a smooth and timely delivery experience for all our customers. Please read this Shipping Policy carefully before placing your order.
1. Shipping Locations
We currently ship to addresses within New Zealand only.
2. Shipping Costs
- Shipping costs are calculated at checkout and are paid by the customer.
- Shipping costs are non-refundable, except in cases where we are at fault (e.g., sending the wrong product).
3. Processing Time
- Orders are usually processed within 1–3 business days after payment is received.
- You will receive a confirmation email once your order has been processed.
4. Delivery Time
- Standard shipping typically takes 3–7 business days within New Zealand.
- Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by the shipping carrier, customs processing, adverse weather, or other events outside our control.
5. Shipping Carriers
We use reputable carriers to deliver your products. Once your order is dispatched, you will receive tracking information (if applicable).
6. Risk of Loss
- Once we hand your order over to the carrier, risk and title of the goods pass to you.
- Please ensure the shipping address is accurate, as Winr cannot be held responsible for lost or misdelivered items due to incorrect addresses.
7. International Shipping
- At this time, we do not ship outside New Zealand.
8. Issues with Delivery
- If your order does not arrive within the expected timeframe, please contact us at the.winr.app@gmail.com.
- We will work with the carrier to help locate your order, but cannot be held liable for delays caused by third-party shipping services.
9. Changes to this Shipping Policy
- We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting to our website.
Contact Us
If you have any questions about our shipping policy, please email us at the.winr.app@gmail.com or call +64 27 47 00 111.